The data we collect
Whistler Fitness Vacations may hold and collect personal information including your name, birthday, gender, contact details and medical information. We will also keep note of the products and services that you purchased or enquired about, together with any additional information necessary to deliver those products and services and to respond to your enquiries.
We might also collect information based on your browser history of our site, to improve your future visits to our website. This information may include the pages you visit, browser type and language, and the date and time of your visit. We cannot identify you individually from this information. Some of this information is collected using cookies.
During day-to-day operations at Whistler Fitness Vacations, we take video and images of guests that could be used in brochures, in social media, and on our website. We will not use such images (such as photograph, videotape, film or pictorial representation or recorded voice) without your express consent.
How is the data used?
The personal information that we collect is so that we can perform business activities while giving you the best possible service. We may collect, hold, use and disclose your information for administering services to you, managing our relationship with you including updating program bookings and any possible complaints, contacting you, sending newsletters/printed material, making improvements to our site. Your contact details that are submitted during your online booking with Whistler Fitness Vacations will be retained regardless if the sale is completed. These details are captured using a secure service. This is so we can assist you in future with online bookings, and we may send you a follow up email as a result. This email will contain information on what action – if any – you can choose to stop contact from us. We will also discard your personal information at this time that has been collected. We may therefore delete your personal information after a reasonable period of time and, if you have not used our services for some time, you may have to re-enter or re-supply your personal information to us.
Personal information disclosed to third parties
We may disclose your personal information to Whistler Fitness Vacations staff, contractors, or third part service providers for the purpose of operation of our website or business. This may include; fulfilling requests by you, managing your bookings, responding to your enquiries and to otherwise provide products and services to you, including, without limitation, to airlines, tour companies, travel agencies, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, business advisors and consultants.
Card security policy
Whistler Fitness Vacations maintains the security of your credit card data by the following measures:
All online payments are submitted over a secured socket layer (SSL). Credit card information is transmitted immediately to a payment gateway solution via an encrypted port. All credit card payments receive an identification number that is proof of the transaction’s acceptance into the banking system. This identification number can be used to trace any transaction back to the credit card issuer (for example, the bank that issued the MasterCard, or VISA credit card). While reasonable steps are taken to ensure that your personal information is secure, any personal information or other information you transmit to us online is transmitted at your own risk.
Marketing and privacy
We may from time to time wish to use your personal information to identify new or existing products that we believe may be of interest to you. We may communicate this via email, phone or your postal address. In accordance with the specific requirements of the Canadian Anti-Spam Legislation we will obtain your express consent prior to sending commercial electronic messages.
If you no longer wish to receive these updates via email, you may opt-out by clicking the unsubscribe link contained in the message. You can also contact us using the contact details below to opt-out of receiving phone updates. You can provide your express consent in future if you wish to receive these updates again.
Use of TOOLS/”COOKIES” and links to other websites
Statement on cookies
About Cookies website www.aboutcookies.org/
Cookies can be set by the owner of the website you’re on. These are known as 1st Party Cookies. There are also 3rd Party Cookies that can be set by partner websites. Only the owner of the cookie can see the anonymous information it collects.
You can choose to accept all cookies, reject 3rd Party Cookies or reject all cookies by changing browser settings. If you don’t accept cookies, some features of our website won’t work. For example, you won’t be able to make a booking.
By using our websites, you agree to us using cookies as set out in this statement.
How the cookies are used
- Storing what’s in your shopping basket: This allows you to book programs with us.
- Collecting information: so we can improve our products and online experience.
- Tailoring your experience: information, products and services that we think you’ll find interesting
- Making our marketing relevant: We can show you relevant offers and promotions.
Your recent searches and shortlisted holidays are recorded using cookies. If you’ve made a shortlist but you haven’t saved it by entering your email address, we’ll store your shortlisted holidays using a cookie, so you’ll be able to see it when you visit us again using the same computer or device.
We can find out how you move around our website, so we can look into any errors stopping you from being able to do what you want. The data we collect from cookies is really important for us to improve your experience.
Types of cookies we use
You can change your browser settings to accept or refuse all cookies, choose which cookies you want or don’t want, or ask to be notified when a cookie is set. Use the help feature in your browser to see how.
Changing your mind after you’ve accepted our cookies
Lodging a complaint